Firefly Reviews

General Issues Complaints Problems on Firefly

2011-10-07T21:50:00.001-07:00

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Flight Change Issues or Problems on Firefly Air

2011-10-07T21:49:00.000-07:00

Most airlines, have terms and conditions that apply to changing your flight. This can range from not being able to change your flight because of the nature of the booking, to changing the booking but being charged a service fee and making up the difference in the cost of the fare.

Fees may be different if you change your fare online to making contact with the call centre.

How have you found changing fares with Firefly?

Is it a simple process?

Are their fees and charges too much?

Any other issues at Firefly?

Post your review and comments below.

Call Centre Issues and Problems at Firefly

2011-10-07T21:48:00.000-07:00

Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.

What are your experiences with the Firefly call centre?

Do you have to wait a long time before your call is answered? If so, how long?

How would you rate the customer service and problem solving of the staff?

Any other issues or complaints about the Firefly Call Centre?

Post your review and comments below

Check in Times and Problems on Firefly

2011-10-07T21:47:00.002-07:00

Many low cost or budget carriers run a strict check in system at all of their departure points. What that means is that if you arrive at the check in counter outside of their designated time schedule, they may deny you travel. This refusal can be even if the flight is still a long way from departing.

Check in times can vary depending on the type of flight you are taking. It is important to check the conditions of your ticket a few days before your scheduled departure. And if you want to ensure you can catch your flight, make sure you are at check in well before the advised time.

Have you missed a flight on Firefly because of a strict check in policy?

Has Firefly shown any leniency with this issue?

Any other issues, complaints or problems with Firefly check in times?

Post your review and comments below.

Firefly Flight Delays and Problems

2011-10-07T21:47:00.001-07:00

Most airlines suffer some form of delay from time to time. Its how often they are delayed and how they treat the passengers that are the real issues.

Numerous reasons are given for the delay of planes in departing and arriving. Some of these are mechanical issues, check in delays, missing passengers, baggage hold ups, airport congestion and bad weather. There are of course other reasons, but the airlines may not always tell you why.

Have you experienced a delay when flying with Firefly?

Were you kept up to date with information regarding the delay?

How have you been treated when delayed - were you compensated or given vouchers?

Any other issues, complaints or problems with Firefly Plane Delays?

Post your review and comments below.

Flight Cancellations on Firefly

2011-10-07T21:46:00.000-07:00

All airlines cancel flights from time to time. Cancellations are frustrating and costly to the passenger, meaning that arrangements have to be changed at the last minute, for such things as hotels, tours and meetings.

But it is unclear sometimes why flights are cancelled. Sometimes planes are cancelled due to such things as mechanical failure, airport delay and/or closure and bad weather. Sometimes flights are cancelled well in advance of the scheduled departure.

Has one of your flights been cancelled by Firefly?

How were you treated by Firefly when notified of your flight cancellation?

Were the alternatives offered to you acceptable?

Any other issues, complaints or problems with Firefly Plane flight cancellations?

Post your review and comments below.

Lost or Delayed Baggage Luggage on Firefly Airlines

2011-10-07T21:45:00.000-07:00

Every airline in the world has lost or delayed a piece of passenger luggage. All passengers should understand that there is a small chance that their baggage will be mislaid, lost or stolen.

However, it is how airlines such as Firefly deals with the lost, misplaced, delayed or stolen luggage that is the biggest issue. The one thing most passengers want is to be reunited with their possessions as quickly as possible. Particularly when they have arrived at their first destination.

However, if they cant get their baggage quickly, passengers expect that an airline will do all they can to retrieve the item, and keep the passenger informed of the search. And it stands to reason that people will want some form of compensation for the loss or delay, if only a small amount to purchase essential items.

Have you had lost, delayed or stolen baggage when flying Firefly?

How were you treated by Firefly - were you compensated and kept informed?

How quickly was the situation rectified by Firefly?

Any other issues, complaints or problems with Firefly Plane Lost and Delayed Baggage?

Post your review and comments below.

Food Drinks and Snacks on Firefly Malaysia

2011-10-07T21:44:00.000-07:00

Many budget airlines don't offer included meals, drinks and snacks as part of the fare. If you do want to eat or drink on some flights, you must purchase a product from the trolley or if available, pre book a meal when purchasing your flight.

Menus can differ depending on the duration and origin/destination of your flight.

How do you find the meals and drinks on Firefly?

Is the food fresh and tasty?

Are the food, snacks and drinks good value?

Any issues, complaints or problems with Firefly Food Service?

Post your review and comments below.

Making Complaints to Firefly

2011-10-07T21:43:00.002-07:00

Most airlines have a method with which they deal with passenger or customer complaints. Some operate a dedicated phone service along with an online enquiry form. Others may just have an email contact. These services may allow you to register a concern or make a claim for lost luggage.

Some airlines have strict standards that they must comply with depending on local laws and their own timetables.

Have you needed to make a complaint to FireFly?

Has your complaint been resolved to your satisfaction?

How long did it take Firefly to return your call or email?

Any other issues or problems with Firefly complaints process?

Post your review and comments below.

Service of Flight Attendants at Firefly

2011-10-07T21:43:00.001-07:00

There may be a difference in the priorities of flight attendants between major carriers and low cost carriers.

On major carriers, like Singapore Airlines and Malaysia Airlines, flight attendants or the flight crew are there to provide a service, free of charge. That may mean bringing you a meal or providing you with a pillow or blanket.

On budget airlines the priority may be different. After fulfilling the normal tasks of safety and ensuring the aircraft is in order, some budget carrier flight attendants move into selling mode. All items which are provided free of charge on major carriers are usually sold by the budget carrier's attendants.

This may include the blankets and pillows, as well as food and drinks. Therefore, the service can be different on low cost or budget carriers.

How have you found the service provided by the Firefly Flight Attendants?

Have they been helpful to you or other passengers?

Do the flight attendants have a pleasant and friendly attitude?

Any other issues, complaints or problems with Firefly Flight Attendants?

Post your review and comments below.

Plane Fleet Quality at Firefly

2011-10-07T21:42:00.001-07:00

Some budget airlines around the world operate with a very young fleet of planes. Others may have picked up older planes which were no longer of use to the main non discount airlines.

What is your opinion on the quality of the planes that Firefly flies?

Have you flown on an old Firefly plane which you were concerned about?

Any other issues, complaints or problems with Firefly Plane Fleet?

Post your review and comments below.

Firefly Fees and Charges

2011-10-07T21:41:00.000-07:00

Many budget airlines have extra fees and charges which apply when booking your flight, picking a seat and for checking in baggage. These are fees that may or may not exist with major non discount airlines.

These charges are in addition to the taxes and charges that some airlines applies to your final ticket price.

You will need to keep an eye on the charges when booking your flight. The amount of these charges can vary, and new fees or charges may be applied in future.

Do you think that any fees and charges applied to your Firefly flight are acceptable or excessive?

Were you fully informed of the charges when you booked your flight?

Any other issues, complaints or problems with Firefly Fees and Charges?

Post your review and comments below.

Customer Service and Support Quality at Firefly

2011-10-07T21:40:00.000-07:00

In order to survive, most businesses need to ensure that they provide good customer support and service.

One of the things that make budget airlines unique is that they often operates on many routes without competition. In other words, on some sectors, no other airline can even come close to the price the budget carrier charges.

What that can mean is that without competition, so long as the airline meets basic standards and conditions, great or even good customer service may be one of the things that isn't essential for an airline to survive.

Many blogs and websites indicate some frustration with the level of customer service provided by budget or low cost carriers. That doesn't mean they are all bad, but some people do have some concerns with the ability of some airlines to provide good service and effective problem resolution.

What do you think about the level of customer service or support at Firefly Airlines?

Have you had a problem with Firefly and been treated well or badly?

Any other issues, complaints or problems with Firefly Customer Service and Support?

Post your review and comments below.

Call Centre versus Website Fares on Firefly Malaysia

2011-10-07T21:39:00.000-07:00

Many budget or discount airlines have different fare charges on their website than what you will pay if you contact the call centre to make a booking.

Sometimes the call centre fare is significantly greater than the fare cost on the airline's website. This might not normally be a problem - people can choose to book online, or for those that aren't able, have someone else do it for them.

However, problems can occur when there may be higher call centre fare for flights. If someone is unable to access the Internet or has some disability that means they can only book through the call centre, higher fares might apply.

Worse still, if you have a current booking and need to make a change but cant do so through the Internet, there may be an extra charge when amending through a call centre. In addition to paying a higher charge than online as a process fee to change your flight, there may be a charge to make up the difference of a higher priced fare.

While it is often relatively easy to change a flight online, thus avoiding this problem for most users, there might be people who get caught out.

What has been your experience of using the call centre or website to book flights?

Were you given all available information on prices when booking or changing a flight?

Any other issues, complaints or problems with Firefly Call Centre Flight Costs versus Website Costs and Charges?

Post your review and comments below.

Airport Terminal Facilities of Firefly Airlines

2011-10-07T21:38:00.000-07:00

Many of the airports that Firefly fly into are the main airport for that destination.

But because they may be referred to as a low cost carrier Firefly may be on the look out for cheaper, less central airports to use.

These budget terminals are usually just that - budget, without the frills and expense that you will see at main terminal buildings used by larger airlines. That is usually how low cost carriers save money, and by which they claim to offer you lower fares.

Sometimes, these Airports are well outside the city area that you are intending to visit and may require significant travel by bus, train or car to get to your final destination.

So don't expect anything too flash when you get to a specific low cost terminal. However, that doesn't mean that basic facilities, or good transfer arrangements shouldn't exist.

How have you found the facilities at Firefly terminals?

Do the terminal facilities meet acceptable standards?

Any other issues, complaints or problems with Firefly Terminal facilities?

Post your review and comments below.

Value of Cheap Fares at Firefly

2011-10-07T21:36:00.000-07:00

Low cost carriers generally offers lower fares than those of the regular airlines. However, because of the regular specials and different fare classes, and the difference in the prices of fares through the call centre, it is often difficult to tell how much of a saving there is from other established non budget airlines.

Once you get past the advertised prices, and consider all the extras like baggage charges, seat allocation, priority boarding and meal costs, the price of the fare is usually not quite what you originally thought.

Then add in the airport taxes and charges and your very cheap ticket may have become more than you thought.

There are other issues to take into account as well. You may need to be at the airport earlier that other airlines and if you miss the check in deadline, you lose your flight. The airport may be harder to get to than the normal airport and may require longer and costlier travel. There may be no frequent flier program. And if you are delayed or your flight is cancelled, you may not be compensated.

These are issues that you may not have to worry about with other airlines.

What are your thoughts on the discounts provided by Firefly Airways?

Do you prefer to use the non budget carriers because of the full service?

Or is the price saving from Firefly Airways worth a possible sacrifice of service?

Any other comments about Firefly Airways cheap fares compared with other airlines?

Post your review and comments below.