Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.
What are your experiences with the Firefly call centre?
Do you have to wait a long time before your call is answered? If so, how long?
How would you rate the customer service and problem solving of the staff?
Any other issues or complaints about the Firefly Call Centre?
Post your review and comments below