Lost or Delayed Baggage Luggage on Firefly Airlines

Every airline in the world has lost or delayed a piece of passenger luggage. All passengers should understand that there is a small chance that their baggage will be mislaid, lost or stolen.

However, it is how airlines such as Firefly deals with the lost, misplaced, delayed or stolen luggage that is the biggest issue. The one thing most passengers want is to be reunited with their possessions as quickly as possible. Particularly when they have arrived at their first destination.

However, if they cant get their baggage quickly, passengers expect that an airline will do all they can to retrieve the item, and keep the passenger informed of the search. And it stands to reason that people will want some form of compensation for the loss or delay, if only a small amount to purchase essential items.

Have you had lost, delayed or stolen baggage when flying Firefly?

How were you treated by Firefly - were you compensated and kept informed?

How quickly was the situation rectified by Firefly?

Any other issues, complaints or problems with Firefly Plane Lost and Delayed Baggage?

Post your review and comments below.

1 comment:

  1. Went to Koh Samui recently on my Christmas Holiday, baggage didn't arrive although there was plenty of cargo related items offloaded and a tour party all had "Priority" labels on their baggage.

    A total of 21 passengers were left waiting by the carousel for 30 minutes with Zero activity, no announcements, nothing.

    The Firefly representative was 'hiding' in the lost baggage department rather than being proactive and just referred everyone to the Firefly website as she apparently wasn't aware of the conditions of carriage or what compensation the passengers are entitled to.

    This is totally unbelievable, she surely knew but was too afraid to advise the customers and if she doesn't know the conditions of carriage, then she is unsuitable for her job.

    The other Thai ground staff at Samui airport stated that this is a regular occurrence.

    Upon calling the Firefly call centre and speaking to their information helpdesk, again, they were completely oblivious to the conditions of carriage and / or compensation entitlements.

    The luggage was delivered the next day, although we had to purchase the obvious necessities.

    One passenger had a disabled child and all his medication was checked in and didn't arrive, very sad indeed.

    Since checking the Firefly website, under their conditions of carriage they are entitled to deliver your luggage whenever they like and you are only entitled to compensation if you purchase their insurance beforehand.

    Quite frankly, this excuse for an airline is a total disgrace by putting cargo and a specific tour party above other paying passengers going on their Christmas holidays.

    I strongly advise any passenger that no other alternative than to fly on this retched airline to carry on as much luggage as possible.

    As to the CEO of this company, Eddy Leong Chin Tung and your cowardly staff, you should be totally ashamed of yourselves. You are a disgrace to the airline industry.