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Your review and comments about Firefly will certainly help other travellers out there get a better deal and maybe avoid some of the traps that exist. Smarter consumers make for better business.
Flight Change Issues or Problems on Firefly Air
Most airlines, have terms and conditions that apply to changing your flight. This can range from not being able to change your flight because of the nature of the booking, to changing the booking but being charged a service fee and making up the difference in the cost of the fare.
Fees may be different if you change your fare online to making contact with the call centre.
How have you found changing fares with Firefly?
Is it a simple process?
Are their fees and charges too much?
Any other issues at Firefly?
Post your review and comments below.
Fees may be different if you change your fare online to making contact with the call centre.
How have you found changing fares with Firefly?
Is it a simple process?
Are their fees and charges too much?
Any other issues at Firefly?
Post your review and comments below.
Call Centre Issues and Problems at Firefly
Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.
What are your experiences with the Firefly call centre?
Do you have to wait a long time before your call is answered? If so, how long?
How would you rate the customer service and problem solving of the staff?
Any other issues or complaints about the Firefly Call Centre?
Post your review and comments below
What are your experiences with the Firefly call centre?
Do you have to wait a long time before your call is answered? If so, how long?
How would you rate the customer service and problem solving of the staff?
Any other issues or complaints about the Firefly Call Centre?
Post your review and comments below
Check in Times and Problems on Firefly
Many low cost or budget carriers run a strict check in system at all of their departure points. What that means is that if you arrive at the check in counter outside of their designated time schedule, they may deny you travel. This refusal can be even if the flight is still a long way from departing.
Check in times can vary depending on the type of flight you are taking. It is important to check the conditions of your ticket a few days before your scheduled departure. And if you want to ensure you can catch your flight, make sure you are at check in well before the advised time.
Have you missed a flight on Firefly because of a strict check in policy?
Has Firefly shown any leniency with this issue?
Any other issues, complaints or problems with Firefly check in times?
Post your review and comments below.
Check in times can vary depending on the type of flight you are taking. It is important to check the conditions of your ticket a few days before your scheduled departure. And if you want to ensure you can catch your flight, make sure you are at check in well before the advised time.
Have you missed a flight on Firefly because of a strict check in policy?
Has Firefly shown any leniency with this issue?
Any other issues, complaints or problems with Firefly check in times?
Post your review and comments below.
Firefly Flight Delays and Problems
Most airlines suffer some form of delay from time to time. Its how often they are delayed and how they treat the passengers that are the real issues.
Numerous reasons are given for the delay of planes in departing and arriving. Some of these are mechanical issues, check in delays, missing passengers, baggage hold ups, airport congestion and bad weather. There are of course other reasons, but the airlines may not always tell you why.
Have you experienced a delay when flying with Firefly?
Were you kept up to date with information regarding the delay?
How have you been treated when delayed - were you compensated or given vouchers?
Any other issues, complaints or problems with Firefly Plane Delays?
Post your review and comments below.
Numerous reasons are given for the delay of planes in departing and arriving. Some of these are mechanical issues, check in delays, missing passengers, baggage hold ups, airport congestion and bad weather. There are of course other reasons, but the airlines may not always tell you why.
Have you experienced a delay when flying with Firefly?
Were you kept up to date with information regarding the delay?
How have you been treated when delayed - were you compensated or given vouchers?
Any other issues, complaints or problems with Firefly Plane Delays?
Post your review and comments below.
Flight Cancellations on Firefly
All airlines cancel flights from time to time. Cancellations are frustrating and costly to the passenger, meaning that arrangements have to be changed at the last minute, for such things as hotels, tours and meetings.
But it is unclear sometimes why flights are cancelled. Sometimes planes are cancelled due to such things as mechanical failure, airport delay and/or closure and bad weather. Sometimes flights are cancelled well in advance of the scheduled departure.
Has one of your flights been cancelled by Firefly?
How were you treated by Firefly when notified of your flight cancellation?
Were the alternatives offered to you acceptable?
Any other issues, complaints or problems with Firefly Plane flight cancellations?
Post your review and comments below.
But it is unclear sometimes why flights are cancelled. Sometimes planes are cancelled due to such things as mechanical failure, airport delay and/or closure and bad weather. Sometimes flights are cancelled well in advance of the scheduled departure.
Has one of your flights been cancelled by Firefly?
How were you treated by Firefly when notified of your flight cancellation?
Were the alternatives offered to you acceptable?
Any other issues, complaints or problems with Firefly Plane flight cancellations?
Post your review and comments below.
Lost or Delayed Baggage Luggage on Firefly Airlines
Every airline in the world has lost or delayed a piece of passenger luggage. All passengers should understand that there is a small chance that their baggage will be mislaid, lost or stolen.
However, it is how airlines such as Firefly deals with the lost, misplaced, delayed or stolen luggage that is the biggest issue. The one thing most passengers want is to be reunited with their possessions as quickly as possible. Particularly when they have arrived at their first destination.
However, if they cant get their baggage quickly, passengers expect that an airline will do all they can to retrieve the item, and keep the passenger informed of the search. And it stands to reason that people will want some form of compensation for the loss or delay, if only a small amount to purchase essential items.
Have you had lost, delayed or stolen baggage when flying Firefly?
How were you treated by Firefly - were you compensated and kept informed?
How quickly was the situation rectified by Firefly?
Any other issues, complaints or problems with Firefly Plane Lost and Delayed Baggage?
Post your review and comments below.
However, it is how airlines such as Firefly deals with the lost, misplaced, delayed or stolen luggage that is the biggest issue. The one thing most passengers want is to be reunited with their possessions as quickly as possible. Particularly when they have arrived at their first destination.
However, if they cant get their baggage quickly, passengers expect that an airline will do all they can to retrieve the item, and keep the passenger informed of the search. And it stands to reason that people will want some form of compensation for the loss or delay, if only a small amount to purchase essential items.
Have you had lost, delayed or stolen baggage when flying Firefly?
How were you treated by Firefly - were you compensated and kept informed?
How quickly was the situation rectified by Firefly?
Any other issues, complaints or problems with Firefly Plane Lost and Delayed Baggage?
Post your review and comments below.
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